Eric Burton

Melissa Joyce

Support Specialist

Melissa Joyce is the ACO Support Specialist. She works on quality initiatives that help primary care practices support their patients. She also focuses her support on the HRSA Care Coordination grant that focuses on connecting discharged patients to the appropriate level of care management. Melissa has 25 years of healthcare experience including office management and billing. She is a Certified Content Expert (CCE) in the Patient-Centered Medical Home (PCMH) program through NCQA (National Committee for Quality Assurance). For the past eleven years, she has worked with the Adirondacks ACO and Medical Home to help build and support the care management/community resource program that exists today. Melissa does this work seeing she believes strongly in the building of relationships and enjoys interacting with others.

Outside of work, Melissa enjoys cooking for her friends and family. She is a wife and a mother of two grown children. When she is not in the kitchen you can find her cheering on her grandchild at hockey games.

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