Contract & Network Update


Clinton County providers – primary care, behavioral health and substance use – have been using the NAMI – Champlain Valley HOPE Team (Promoting HEALING by overcoming Obstacles thru Peer Empowerment) to assist their care teams. NAMI provides evidence based, peer services to Fidelis members with multiple, complex chronic illnesses. Over the past few months NAMI staff has facilitated primary care appointments, provided transportation, assisted with benefits, supported individuals during smoking cessation, provided emotional support, and most recently has been facilitating access to COVID-19 vaccinations. In the last half of 2020 they have served 172 individuals, connecting with them through 337 phone, in person, and WebEx visits including care coordinators.

If you would like more information on how NAMI can support your Fidelis patients, please contact Amanda Bulris-Allen at 518-561-2685 or


 ADK ACO Board Member Changes

Please join us as we show our appreciation for our outgoing ACO Board Member Dr. John Brumsted, President and CEO UVMHN who has served on the ACO Board since February 2015.

To support our continued population health initiatives, please join us as we welcome new ACO Board Member Diana Scalise, SVP High Value Care, UVMHN.
For the full list, Click HERE

You Are Not Alone

For 2021’s Mental Health Awareness Month NAMI will continue to amplify the message of “You Are Not Alone.” They will use this time to focus on the healing value of connecting in safe ways, prioritizing mental health and acknowledging that it’s okay to not be okay through NAMI’s blog, personal stories, videos, digital toolkits, social media engagements and national events.

Together, we can realize our shared vision of a nation where anyone affected by mental illness can get the appropriate support and quality of care to live healthy, fulfilling lives — a nation where no one feels alone in their struggle.

More information about NAMI- Champlain Valley can be found here

Northwinds provider network has a variety of options for individuals to find treatment, peer and group support, advocacy, case management and someone to talk during a time of crisis. Life can be challenging for those who are struggling with mental health, substance use, trauma, violence or other difficulties that affect their emotional well-being. In times of crisis, it is not unusual to feel overwhelmed and alone. Whether it is you or someone you are concerned about, the North Country Helpline is available 24 hours a day, 7 days a week to help during these challenging times.

The North Country Crisis Helpline is available 24/7 by calling
1- 866-5PREVENT • 1-866-577-3836

ACO Spotlight

COVID-19 vaccine data is now available in Hixny. Easily identify which of your patients should receive the vaccine and assist them with getting an appointment

Patient Record Snapshot
The patient record snapshot now includes COVID-19 testing and vaccine data in its own section labeled “COVID-19 Status.” The snapshot is available through Hixny’s provider portal and also as an application through Cerner and EPIC EHR systems.  Add this to your pre-visit planning check list and if they have not had a vaccine, be prepared to discuss the importance of the vaccine and have your office assist with making an appointment before they leave your office. 

Hixny Provider Portal Reports
Data from the New York State Immunization Information System (NYSIIS), paired with patient health information available through Hixny, is now being used to populate the following reports that can be found within the Additional Reports category of the Reports tab of Hixny’s provider portal.

COVID-19 Unvaccinated with Comorbidities: Patients have not received any dose of the vaccine but are at risk of severe illness due to underlying health conditions.

COVID-19 PCR and Antibody Test: Patients have been tested for the COVID-19 virus and/or the presence of antibodies.

COVID-19 Vaccine Schedule Complete: Patients have received both doses of a two-dose vaccine (e.g., Pfizer or Moderna) or a single dose of the Johnson & Johnson/Janssen vaccine.

COVID-19 Vaccine Schedule Incomplete: Patients have received a single dose of a two-dose vaccine (e.g., Pfizer or Moderna).

If you have any questions, please reach out to our support team by email at, by phone at (518) 640-0021, option 2 or through chat on the Contact Us page of our website.

Quality & Performance Update

Updated Risk Workbook files in the ADK Share Portal

All Adirondacks ACO practices have received their updated Risk Workbook files. Please check the ADK Share Portal and download the files to use for pre-visit planning and to ensure that you can capture the full patient picture year to year. This will ensure that patients receive the preventive and follow-up care that they need.
Please access your practice folder, and the path is folder Risk and then folder 2021. Do not click on the file itself.  In the task bar above; click the download button or click on the three dots located near the date and download.  This should download the document to your computer so you can save.  When you click on the document itself it will give you the error message that it is too large, which it is more than can be opened in Microsoft 365.  If you continue to experience problems please reach out to Melissa Joyce at

Accurate coding is a focus of the Quality Improvement Work Groups and is part of the Adirondacks ACO Citizenship Criteria. If you have any questions about the risk Workbook, please contact Brenda Stiles at

Adirondacks ACO Office Hours

Date: Tuesday, April 27, 2021
Time: 8:00 AM – 9:00 AM

Where: Microsoft Teams Meeting


The Adirondacks ACO data team would like to invite you to join us at our first Provider Office Hour!  We are very interested in hearing your feedback about the new Provider Report Package and Risk Coding Workbooks that were sent to you in the last month.

The hour will focus on a brief review of the reports, then will open it up to everyone who has joined. Your suggestions and/or feedback will enhance the next version of reports that will be coming out soon.  We will also share how others are using these reports to enhance their processes.

If you have any questions  or would like to register, please feel free to reach out to Brenda Stiles at

We look forward to your attendance.  Please forward the invite to other members on your team who have been utilizing the reports.

BSNENY and ADK ACO Collaborative – With Amy Reilly, Manager, Quality Improvement & HEDIS and Deborah Ingerson, HCQI Specialist /Provider Support

Date: April 28, 2021   
Time: 12:15 – 1:00 pm
How to Join: Click here to join the meeting

  • Introductions of BSNENY team
  • 2021 HEDIS Quality Measure updates – Impact to Providers
  • Adolescent Immunizations – Importance of HPV
  • 2021 BSNENY Incentives

Join Adirondacks ACO for our Spring Provider Meeting!

    Date: April 29, 2021
    Time: 5:30PM
    Where: Online Teams Meeting
    Mark your calendars so that you are sure to join us for a recap of 2020 and a discussion about opportunities in 2021 to build on our network’s success.
    For more information on how to join, email


    Telehealth Updates

    AHI has released several new resource documents to assist in navigating Telehealth in our current medical climate. Two of these documents are provider focused, and one is patient focused. Feel free to print the patient flyer and distribute it to your patient population as part of your telehealth marketing efforts.

    Telehealth Patient Flyer, Click HERE

    Provider Checklist for a Successful Telehealth Visit, Click HERE

    Telehealth Best Practices for Providers, Click HERE

    These resources have also been added to the Telehealth Technical Assistance Center website.

    Social Determinant of Health Training Available

    Hixny recently added a video and resources to Hixny Academy to help you understand how Hixny can help you share social determinant of health information with the health information network.  New titles include:

    • Social Determinants of Health (SDoH)
    • AMA: 2021 Medical Decision-Making Table
    • Resources to Address SDoH

    Log into Hixny Academy using your email address.

      To Register go to

      To register for the event, Click HERE

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